Enterprise Resource Planning (ERP) Support and Maintenance Benchmark

A company's Enterprise Resource Planning (ERP) system is fundamental to its effective management but it can also be very expensive, so it is vital to ensure that it is supported and maintained efficiently and effectively.

ERP Support and Maintenance Benchmark benefits clients by providing a view of the efficiency of their ERP support organisation in terms of economic performance, service performance and support manpower numbers. It gives views of performance both as a snapshot for one year and a trend over several years of participation. 

Clients gain an understanding of the differences in business scope, geographical distribution, scale, industry sector, support organisation, technology and complexity that contribute to differences in performance. This is achieved through collection of data from participating companies on the basis of common, thorough and well-tried data definitions. Charting and analysing data, and comparing instance profiles identifies best performers and reasons for differences.

Clients receive reports that provide information on organisational structures and highlight those which support the most economically efficient ERP instances.  The information in an ERP benchmark final report can be used to communicate with senior IT and business managers about the performance and value for money they are receiving from the ERP support team as well as to justify investment in improvement programmes designed to address shortfalls in performance highlighted by the benchmark report.

ERP Support and Maintenance Benchmark Clients:

• Obtain exclusive assessment of ERP system support
• Understand relative position versus peer and competitor companies
• Identify ERP support performance gaps
• Establish realistic ERP Performance Improvement Targets
• Network across peer companies in the specialist area of ERP
• Understand manpower and infrastructure profiles which help to explain performance gaps

Data Model

• Aupec's ERP data model is transferable to any ERP system and is underpinned by sound and detailed definitions refined since the study's inception.
• Cost information, system statistics and system activity data is collected in our online facility and blended to provide a comprehensive assessment of support and maintenance of your ERP system.

Aupec's ERP Database

• The Aupec ERP Support Benchmarking Study has been running since 2001 and has evolved from being a benchmark primarily covering the oil and gas industries to an annual study covering chemicals, utilities and other sectors.
• In last year’s cycle we had 50 instances with submitting companies ranging from truly global organisations to regional and national oil companies. In recent years the trend has been to concentrate more and more on SAP.