IT Consumer Satisfaction Surveys

Aupec's IT Consumer Satisfaction Surveys provide IT managers  with a modern web-based approach that uses carefully crafted questionnaires and survey tools to measure how satisfied their business customers and users are with IT services, and offers key insights into where improvements can be made.

Learn what your business customers and IT users think of their IT service

• Aupec's online IT user and customer satisfaction surveys provide a fast and efficient way to communicate levels of satisfaction on the full spectrum of your IT service.
• Aupec research shows that it's crucial to examine the gaps between importance and satisfaction scores for all your IT services.

High degree of flexibility in terms of survey structure and reporting options

• Aupec's survey service allows you to tailor the survey structure and questions to address specific topics of interest.
• Online reporting facilities enable you to track survey results and response rates throughout the survey period(s).
• Period end reports can be customised to suit your company requirements.
• Survey period opening and closing dates are fully flexible and can be readily modified if necessary to ensure response rate targets are met.

End-to-end survey management provided

• You decide who you wish to participate in the survey and Aupec then apply established processes for end-to-end management of survey response rates and survey data throughout the survey period.
• Data security and confidentiality are assured and survey respondents also have the option to complete the survey anonymously if they wish.

Extensive benchmarking options available

• Use of the Aupec survey scoring model enables full benchmarking of survey results against our database.
• Satisfaction KPI results and analysis can be provided at multiple levels, e.g. at company level, regional level, operating unit level, or per IT service line.
• Comparison against KPI targets can be used for management dashboard reporting. 

Identify areas for improvement

• Potential improvement opportunities can readily be identified through Aupec’s analysis of the survey KPI results and free text commentary.
• Cross business comparisons can be used to highlight areas of best practice and learning opportunities.
• Survey results can be used to baseline prior to major change initiatives and post-change can provide one key measure of the change effectiveness.
• Aupec’s range of survey services can include improvement workshop facilitation to develop an improvement action programme with stakeholder buy-in.